An intelligent workflow for your support team
Your support team’s new superpower.
Save time by automating repetitive tasks, auto-assigning agents, saving canned responses, and auto-prioritizing tickets.
Connect with customers where it’s convenient for them and get all your chats, emails, and ticket form messages in one place.
Give your team the tools for better collaboration using chats, notes, multiple inboxes, and improved and informed ticket allocation.
Get more tickets done in a day
WHOOSH— past your tickets.
Get real-time insights on ticket status, team performance, assigned tickets, agent workload, ticket satisfaction, response time, and peak hours.
See every detail of previous interactions in the ticket and provide the correct answer. Let customers track their ticket’s status with the customer portal.
Create self-help troubleshooting articles, best practices, and FAQs and reduce your agent’s workload. It also helps new agents learn about the system and customers resolve issues without waiting for an agent.
Projects done successfully
Open source solution
Dexciss Help Desk combines excellent live chat, ticketing, and automation so that you can provide quality service to your customers.
Up your customer service game
Increase customer satisfaction with top-level customer service.
Simple workflows, faster resolutions.
See the complete picture and get helpful feedback.
Integrate with the tools you use every day